Ross Rewards FAQ

Ross Rewards program is a loyalty program that gives you a new way to reward yourself.  It’s free to join and lets you unlock points, perks, and more every time you shop.  You can sign up for Ross Rewards online or in-store at a participating store.  For additional information including applicable terms and conditions, review the Ross Rewards Program Terms & Conditions.

Sign up for Ross Rewards online, enroll at a participating store by scanning the QR code on signs, or enroll at checkout using your phone number and email on the pin pad before you finish your transaction.

Ross Rewards members earn points for eligible purchases: 2 points per $1 spent; 200 points earns a $2 Ross Reward to spend at Ross.  We’ll also jump-start your account with 50 points just for signing up!  Once you’re a member, you start earning points on your eligible purchases.  Just enter your phone number at checkout!  See Ross Rewards Program Terms & Conditions for more details and purchase exclusions.

Besides the everyday points, there are also other perks such as birthday rewards, sweepstakes, and promotions.  Visit the Ross Rewards page to learn more about member benefits.

U.S. residents, including residents of Guam and Puerto Rico, who are 18 or older can join.

You’ll need to provide your email address and U.S. mobile phone number.

No, Ross Rewards accounts are individual.  Membership cannot be shared, and accounts cannot be combined or merged with family members or friends.

No. Enrolling in the Ross Rewards program is separate from applying for the Ross credit card. You can join the program without applying for a Ross credit card. 

No. You must enroll in the Ross Rewards separately.

Enter your enrolled phone number at checkout directly on the screen or ask the cashier to enter it for you.

See Ross Rewards Program Terms & Conditions for program rules.

Personal information collected in connection with Ross Rewards is subject to Ross’s Privacy Policy, which is incorporated by reference and governs how Ross collects, uses, and shares information.

Program rules may be updated from time to time by Ross. Any updates will be reflected in the Ross Rewards Program Terms & Conditions.

You can view your current points and any available rewards via the Ross Rewards portal.  Points should show up in your account immediately unless there is a system delay (in which case, they should appear within 24 hours).  There may be delays in posting points to your account.  Estimated points earned will be displayed on your receipt.  Total points will also be sent to the email you provide in a monthly statement.

Enter your enrolled phone number at checkout to earn points on eligible purchases.  If you enroll in-store, you’ll earn points on the purchase you make during that same transaction.

Points are based on your qualifying net spend.  You earn two (2) points for every eligible dollar you spend after discounts and before tax.  For purposes of calculating points, the net purchase amount is multiplied by two then rounded down to the nearest whole dollar. For example, a net purchase amount of $12.88 will be multiplied by two and rounded down to twenty-five (25) points earned.  See Ross Rewards Program Terms & Conditions for more details and purchase exclusions.

Points are what you earn from eligible purchases.  Ross Rewards are what you receive when you reach the applicable point threshold.  For example, once you achieve 200 points, you will receive a $2 reward that can be used as a discount on an [eligible] purchase.

You’ll receive 50 bonus points instantly when you sign up or enroll in the Ross Rewards Program.  You’ll earn an additional 50 bonus points once you complete your profile.

You can complete your profile during online enrollment or by creating or logging into your online account. 

To receive the 50 profile completion bonus points, members must provide all the following information: First Name, Last Name, Birthday, Full Address, and Gender.  See Ross Rewards Program Terms & Conditions for more details.

To receive your birthday offer, you must provide your birth month & year and you must have at least one qualifying member transaction on your account.

The birthday offer awards double points for the first qualifying transaction within your birthday month (up to a maximum of 500 bonus points).

Nearly all merchandise purchases earn points except gift cards, non-merchandise items, items paid with store credit, or purchases made with a Ross credit card. See Ross Rewards Program Terms & Conditions for more details.

Points are not earned on gift card purchases, non-merchandise items, purchases paid with store credit, or transactions where members of Ross Rewards pay with their Ross credit card. See Ross Rewards Program Terms & Conditions for more details.

Points expire after twelve (12) consecutive months of account inactivity unless otherwise specified by Ross. Point expiration is extended after each purchase associated with the member’s account and will expire twelve (12) months after the member’s most recent account-associated purchase.

Customers do not earn Ross Rewards program points on spend made with a Ross credit card. If a cardholder uses their Ross credit card and applies their Ross Rewards membership to the transaction, they will not earn Ross Rewards points on the portion of the purchase charged to the Ross credit card. Instead, Ross credit card spend earns rewards at a rate of 5% back in rewards. The Ross Rewards program offers the equivalent of 2% back in rewards (2 points per dollar) on eligible purchases. In a split tender transaction, any eligible portion of the purchase not paid for with the Ross credit card may still earn Ross Rewards points.

For full Rewards Terms and Conditions, please see comenity.net/rosscreditcard/termsandconditions or comenity.net/rossmastercard/termsandconditions.

No. Points cannot be exchanged or redeemed for cash. Points only convert into rewards certificates.

Nearly all merchandise purchases earn points except gift cards, non-merchandise items, donations, items paid with store credit, or, if elected, purchases paid with a Ross credit card.  For information regarding a specific transaction, contact Customer Service, and see Ross Rewards Program Terms & Conditions for purchase exclusions.

Points earned on the original purchase are removed from your balance the next day, and any Reward used is refunded as prorated points.

Your balance may become negative if you return items that originally earned points or if a Reward was used and part of the purchase was returned.  Negative balances reduce future point earnings until positive again.

No. Points cannot be transferred or gifted to another member or any other person.

A Ross Reward is a certificate you earn by converting your points (200 points = $2 reward), issued in $2 increments.

You will receive your Ross Reward in your monthly statement email.  Your Ross Reward will also be visible in your online Ross Rewards account. 

Ross Rewards are issued in your monthly statement based on your points balance at your statement cycle date. Your points are converted into Ross Rewards once per month on the anniversary of your enrollment date.

For example, if you enroll on the 1st of the month, you will receive your statement on the 1st of each following month. If your enrollment date falls on the 28th, 29th, 30th, or 31st, your monthly statement date will be on the 28th.

You can use your Ross Reward in-store at Ross for eligible merchandise.  Ross Rewards cannot be used to purchase gift cards, make charity donations or redeemed for cash.

Present the Ross Rewards barcode from your email or online account at checkout. 

You can use multiple Ross Rewards at the same time!

The value of the Ross Rewards is refunded back to your account as points, prorated based on the items returned.

Yes.  Ross Rewards expire 60 days after the day they are issued.

Yes.  We may make changes to the Ross Rewards program at any time.  We will update the Ross Rewards program terms and conditions when changes are made. 

You can create an online account by entering the phone number and email you used during enrollment.

No, you cannot change the phone number or email associated with your account.  If you need to change these, you will need to create a new account and close your current account.

To reset your password, visit the sign in page and select ‘Forgot Password’.  If your account is locked, please contact Customer Service for assistance. 

If you use Google Single Sign-On (SSO) to access your account, your password is managed by Google and cannot be reset through our platform. Please use Google’s account recovery or password reset options for assistance.

Log into your online account, then select ‘Recent Activity’.

Try logging into or creating an online account using the phone number or email you used when enrolling.  Please note: You must be enrolled in the Ross Rewards program before you can create an online account.  If you still can’t access your account, please contact Customer Service for assistance.

No, memberships cannot be merged or combined.

No.  Ross Rewards and Ross credit card rewards are managed separately, and points cannot be combined.

You can cancel your membership at any time by contacting Customer Service for assistance.

If you cancel your membership, you’ll forfeit all remaining benefits, including points, any earned Ross Rewards, and access to member-only events.

We may suspend or terminate your membership, account, ability to earn points, or redeem Ross Rewards at any time for any reason, including if your account is inactive, if you have engaged in fraud, or misused or abused the Ross Rewards program. See Ross Rewards Program Terms & Conditions for more details.

By providing us with a valid email address or phone number, you agree to the Ross Rewards Program Terms & Conditions and you will receive key program benefits. These include periodic emails with exclusive offers, reward updates, and program information.

To opt out of email communications, click the ‘unsubscribe’ link at the bottom of any Ross email you receive or unsubscribe online.  However, if you opt out, we can’t send you member-exclusive offers and events.  You cannot opt-out of required transactional emails (e.g., monthly statement) without closing your Ross Rewards account.

To opt out of text messages, reply “STOP” at any time.  After opting out, we will send you a text to confirm you have unsubscribed.  You may continue to receive transactional messages after you opt out, but you will not receive marketing messages.  For additional information, please review our Text Message Policy.