SMS Terms & Conditions

By consenting to Ross Stores’s SMS service, you agree to these SMS Terms & Conditions and to receive recurring SMS messages from and on behalf of Ross Stores through your carrier to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call List. SMS messages may be sent using an automatic telephone dialing system or other technology. We may send both service-related messages (including but not limited to reminders, alerts, and two-factor authentication) as well as promotional messages (regarding promotions, specials, and other marketing offers and discounts), including in connection with our loyalty program. You do not have to consent to our promotional messages as a condition of purchasing any goods or services.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you get a new mobile number, you will need to sign up to receive SMS messages again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or visit https://www.rossstores.com/contact-us/ for more information.

We may change any short code or telephone number we use to send our SMS messages at any time. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

Carriers are not liable for delayed or undelivered messages. To the extent permitted by applicable law, Ross Stores will not be liable for failed, delayed, or misdirected delivery of any information sent through our SMS messages, any errors in such information and/or any action you may or may not take in reliance on the information.

Ross Stores does not charge for our SMS messages, but you are responsible for all charges and fees associated with SMS messaging imposed by your carrier. As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of our SMS messages may vary. If you have any questions about your text plan or data plan, it is best to contact your carrier.

Not all mobile phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions. Our SMS service is offered on an “as is” basis, and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your carrier. Claro is not supported for SMS/text-to-apply functionality in Puerto Rico.

We may modify or cancel our SMS service or any of its features without notice. To the extent permitted by applicable law, we may also modify these SMS Terms & Conditions at any time and your continued participation in our SMS service following the effective date of any such changes shall constitute your acceptance of such changes.

For information on data collection and use, please read our full Privacy Policy.