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Return Policies and Faqs
Ross Return Policy
Given our recent store closures, we are implementing a temporary return and exchange policy that extends the return window to 30 days after a store’s reopening. During this time, we will provide refunds in the original form of payment on merchandise purchased after February 16th. Additionally, to protect the health and safety of our Associates and Customers, we will be processing returns differently in-store. Returns will be held in quarantine for 72 hours prior to being returned to the sales floor. The return policy terms below remain the same.
Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.
Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.
A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise was paid for with a check, cash will not be issued for five (5) days.
Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.
Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.
Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.
Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.
Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.
The Fine Jewelry return policy is the same as the store return policy with one addition – all Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.
Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.
The swimwear and lingerie return policy is the same as the store return policy with one addition – all swimwear and lingerie returns or exchanges must have the original ticket attached.
We are implementing several health and safety measures in our stores including: increasing our cleaning and disinfecting routines, closing the fitting rooms, limiting the number of Customers in the store, widening our aisles to enable social distancing, and providing personal protective equipment to our Associates. For additional information, please visit this page.
We have dedicated shopping hours every Tuesday from 9:00 AM to 10:00 AM for seniors and those with higher medical risks.
To protect the health and safety of our Associates and Customers, we have closed all fitting rooms until further notice.
To protect the health and safety of our Associates and Customers, we have suspended merchandise holds until further notice.
All our great bargains can only be found in store. To find a Ross store near you, please visit our Store Locator.
We are continuously monitoring the recommended guidelines from health officials and government. We are looking forward to the day that we can bring you great bargains again!
No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the Internet.
We do not provide itemized merchandise searches. Because of the opportunistic and close-out nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.
There is no expiration on our Gift Cards or Store Credit. In California, Ross Dress for Less gift cards with balances less than $10 are redeemable for cash. Note: Protect your cards like cash. Ross is not responsible for lost or stolen cards.
To make way for new merchandise, we regularly mark down slow selling merchandise. We continue to take markdowns on this merchandise until it sells through.
No. We look for manufacturer close-outs. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.
Yes, if you are shopping on behalf of a charitable organization. For each shopping trip be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier.
Note: If you are a Diplomat or other government representative with valid diplomatic identification & passport be prepared to leave a copy of your exemption document, government exemption card with the store.
No, the company's policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else.
The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Eligible customers are entitled to 10% off purchases made on Tuesday.
If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth.
Note: This discount is only good on Tuesday. (The discount is non-transferrable and the customer must be present to receive the discount.)
No. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.
For a description of Ross Dress For Less giving programs, please visit Supporting Our Communities.
If you are having trouble accessing information on the Ross Dress For Less website, please call 800-335-1115 for assistance.
Hours vary by store location and time of year. For current store hours in your area, please visit our store locator.
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