Contact Us

Click below to check out our FAQs for answers to the questions we hear most.

  • Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an Email Click Here. For store hours and phone number, please visit Store Locator.

  • Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

    Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

    A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

    Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.

    Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

    Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

    Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

    Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

    Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

  • The Fine Jewelry return policy is the same as the store return policy with one addition – all Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.

    Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.

  • The swimwear and lingerie return policy is the same as the store return policy with one addition – all swimwear and lingerie returns or exchanges must have the original ticket attached.

  • If your issue relates to Bank Card, Gift Card or Merchandise Return Card, please fill out our Customer Inquiry Form.

    If your issue relates to checks, please note:
    - We accept personal checks.
    - Checks must be imprinted with your name and street address.
    - Checks must be made out to Ross for the amount of the purchases.
    - A valid driver’s license or state photo I.D. must accompany all checks.
    - A (5) day waiting period is required for a cash refund on all merchandise Purchased with a check.
    - When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
    - Funds may be withdrawn from your account the same day we receive your check. (PAYMENT BY CHECK CONSTITUTES ACCEPTANCE OF THESE TERMS).

    If your issue relates to returned checks please note our policy:Our collection firm is Certegy. Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. Contact Certegy at 1-800-237-8764 with any questions concerning your returned check.

  • There is no expiration on our Gift Cards or Store Credit.Note: Protect your cards like cash. Ross is not responsible for lost or stolen cards.

  • No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the Internet.

  • No. We look for manufacturer close-outs. Our product mix is very broad and diverse. We do not buy large quantities of any oneitem and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.

  • To make way for new merchandise, we regularly mark down slow selling merchandise. We continue to take markdowns onthis merchandise until it sells through.

  • No. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in personin our stores.

  • We do not provide itemized merchandise searches. Because of the opportunistic and close-out nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.

  • The Every Tuesday Club is a program exclusively for customers 55 years of age or older. Eligible customers are entitled to 10% off purchases made on Tuesday.

    If you are eligible, you may sign up in store at Customer Service by providing an ID with your age or date of birth. The store will issue you a Tuesday Club Discount card.

    Note: This discount is only good on Tuesday. (The card is non-transferable and the card holder must be present to receive the discount.)

  • Yes, if you are shopping on behalf of a charitable organization. For each shopping trip be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier.

    Note: If you are a Diplomat or other government representative with valid diplomatic identification & passport be prepared to leave a copy of your exemption document, government exemption card with the store.

  • No, the company's policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else.


Didn't find an answer in our FAQs? Please complete and submit the following form.

Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.


The Fine Jewelry return policy is the same as the store return policy with one addition – all Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.

Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.

The swimwear and lingerie return policy is the same as the store return policy with one addition – all swimwear and lingerie returns or exchanges must have the original ticket attached.


Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an email click here. For store hours and phone number, please visit store locator.

If your issue relates to checks, please note:
- We accept personal checks.
- Checks must be imprinted with your name and street address.
- Checks must be made out to Ross for the amount of the purchases.
- A valid driver’s license or state photo I.D. must accompany all checks.
- A (5) day waiting period is required for a cash refund on all merchandise Purchased with a check.
- When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
- Funds may be withdrawn from your account the same day we receive your check. (PAYMENT BY CHECK CONSTITUTES ACCEPTANCE OF THESE TERMS).

If your issue relates to returned checks please note our policy:
Our collection firm is Certegy. Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. Contact Certegy at 1-800-237-8764 with any questions concerning your returned check.


There is no expiration on our Gift Cards or Store Credit. Note: Protect your cards like cash. Ross is not responsible for lost or stolen cards.


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Ross Stores, Inc Corporate Office 5130 Hacienda Drive Dublin, CA 94568

For more information about Ross Stores, Inc. Click Here

Supply Chain Headquarters
1000 Retail Drive
Fort Mill, SC 29715

Southeast Distribution Center
1000 Retail Drive
Fort Mill, SC 29715

Rock Hill Distribution Center
1335 Galleria Blvd
Rock Hill, SC 29730

East Coast Distribution Center
1707 Shearer Drive
Carlisle, PA 17013

Moreno Valley Distribution
17800 Perris Blvd.
Moreno Valley, CA 92551

Southwest Distribution Center
3404 Indian Avenue
Perris, CA 92571

Ross Freight Routing Guide

New York Buying Office
1372 Broadway
New York, NY 10018

Los Angeles Buying Office
110 E. Ninth Street, Suite A 979
Los Angeles, CA 90079