Customer Inquiries
Please visit Customer FAQ first. These cover most of the questions our customers have
for us.
Payment related Issues
(credit card, gift card, merchandise return card, refund decline)
Select a topic from the drop down menu below for specific information required to resolve your issue.
Contact your credit card provider to dispute any discrepancies with your account.
Provide your original receipt number or gift card number
Please refer to your order confirmation email for details on your order in addition
to contact information for issue resolution. If you do not have access to your confirmation
email contact customer care at either 1-800-605-9722 or
customercare@cardways.com
Provide your original receipt number or merchandise return card number.
Provide the refund decline receipt number.
Provide store location or store number from receipt.
Provide store location or store number from receipt to expedite.
customer.service@ros.com
Locating a Store Near You
Visit Store Locator or Call 1-800-945-7677
webmaster1@ros.com
investor.relations1@ros.com
real.estate1@ros.com
Ross Stores
Corporate Office
4440 Rosewood Drive
Pleasanton, CA 94588
Ross Stores
Southwest Distribution Center
3404 Indian Avenue
Perris, CA 92571
Ross Stores
Southeast Distribution Center and
Corporate Transportation
1000 Retail Drive
Fort Mill, SC 29715
Ross Freight Routing Guide
Ross Stores & dd's DISCOUNTS
Eastern Distribution Center
1707 Shearer Drive
Carlisle, PA 17013
Ross Stores & dd's DISCOUNTS
Moreno Valley Distribution Center
17800 Perris Blvd.
Moreno Valley, CA 92551
dd's DISCOUNTS Freight Routing Guide
Ross Stores
New York Buying Office
1372 Broadway
New York, NY 10018
Ross Stores
Los Angeles Buying Office
110 E. Ninth Street, Suite A 979
Los Angeles, CA 90079