Customer Inquiries

Please visit Customer FAQ first. These cover most of the questions our customers have for us. If the FAQ did not answer your question, please select a topic from the drop down menu below then complete and submit the form

I am inquiring about Select an inquiry topic Merchandise return/exchange/purchase Personal Check Credit/Debit card Gift/Voucher Card Customer Service

First Name
Last Name
Email
City	State -- AL AK AZ AR CA CO CT DE DC FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Phone
Store City	Store State -- AL AK AZ AR CA CO CT DE DC FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Do you have your receipt?	Make a selection Yes No
Receipt number	Where do I find this?
Date on receipt	Where do I find this?
Gift card number	Where do I find this?
Message
	Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking information in your message
	The following required fields are missing or invalid : First Name Email Do you have your receipt? Store City Store State Message
	Required field

Provide your original receipt number or gift card number

Please refer to your order confirmation email for details on your order in addition to contact information for issue resolution. If you do not have access to your confirmation email contact customer care at either 1-800-605-9722 or customercare@cardways.com

Provide your original receipt number or merchandise return card number.

Provide the refund decline receipt number.

Provide store location or store number from receipt.

Locating a Store Near You

Visit Store Locator or Call 1-800-945-7677

Careers/ Job Search Technical Website Issues

For users experiencing technical issues with the online application process only.
tech.support@ros.com

Technical Website Issues

webmaster1@ros.com

Investor and Media Requests

investor.relations1@ros.com

Property Development/Construction

real.estate1@ros.com

Corporate Social Responsibility

csr1@ros.com

Ross Stores
Corporate Office
4440 Rosewood Drive
Pleasanton, CA 94588

Ross Stores
Southwest Distribution Center
3404 Indian Avenue
Perris, CA 92571

Ross Stores
Southeast Distribution Center and
Corporate Transportation
1000 Retail Drive
Fort Mill, SC 29715
Ross Freight Routing Guide

Ross Stores & dd's DISCOUNTS
Eastern Distribution Center
1707 Shearer Drive
Carlisle, PA 17013

Ross Stores & dd's DISCOUNTS
Moreno Valley Distribution Center
17800 Perris Blvd.
Moreno Valley, CA 92551
dd's DISCOUNTS Freight Routing Guide

Ross Stores
New York Buying Office
1372 Broadway
New York, NY 10018

Ross Stores
Los Angeles Buying Office
110 E. Ninth Street, Suite A 979
Los Angeles, CA 90079